How can we help you today?
Find answers, track your delivery live, review communication protocols, or reach our dedicated support team for customers, couriers, and partner stores.
How Live Order Tracking Works
Stay updated from the minute you place your order until it arrives safely at your doorstep.
Order Placed & Confirmed
Your payment is securely verified and instantly dispatched to the kitchen terminal for immediate prep.
Kitchen Preparation & Packaging
The store prepares your fresh dishes with tamper-evident hygiene seals to preserve temperature and safety.
Courier Picked Up & Live GPS
Your assigned courier collects the meal. Follow their exact real-time GPS location and live ETA on the map.
Doorstep Arrival & Safe Handover
Courier notifies you via phone call or doorbell upon arrival, completing a seamless handover at your door.
Calling Riders, Customers & Vendors
Strict communication guidelines to protect everyone's privacy, resolve address issues quickly, and ensure fast handovers.
Calling Couriers & Riders
Direct communication while en route
Privacy-first masked calling: Your real phone number is never disclosed to couriers.
The 2-call arrival rule: Couriers place up to 2 calls and wait at least 5 minutes upon reaching your gate or lobby.
Landmark & gate notes: Call or message your rider directly if your estate has unique gate codes or buzzer instructions.
Calling Customers
When drivers or kitchens reach out to you
Delivery access assistance: Drivers call if a flat number, building buzzer, or security gate code is missing.
Item substitution check: Partner stores may call if a meal ingredient is sold out to agree on a fresh alternative.
Prompt response: Answering within 3 rings prevents courier waiting delays and keeps your warm food on schedule.
Calling Partner Stores & Kitchens
Kitchen coordination & dietary queries
Allergy & dietary instructions: Tap 'Call Store' from your order receipt before the kitchen starts frying or grilling.
Live preparation status: Inquire about current kitchen wait times or express packaging directly with the chef team.
Order adjustments: Clarify extra sauce, separate packaging, or cutlery preferences before courier pickup.
Operating Hours
Customer & Dispatch Hotline: 24 Hours / 7 Days
Live & OperationalCustomer FAQs
Send us a message
We typically respond within 15–30 minutes during delivery hours.